Post vendita

BW Flexible Systems è un produttore globale di sistemi di imballaggio per il riempimento e l’insacchettamento di prodotti alimentari e non alimentari. I nostri sistemi di imballaggio sono progettati e fabbricati per ottimizzare l’efficienza e il valore generato dalle linee di imballaggio dei clienti durante l’intero ciclo di vita. La nostra gamma di macchinari include sistemi FFS (form-fill-seal), di carico, insacchettamento e sigillatura, riempimento sacchetti, confezionamento termosaldato flow-wrap, soluzioni di imballaggio richiudibili, pallettizzazione, avvolgitori e altro ancora.
Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un’idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

• Provide a timely response to incoming inquiries; provide light technical support by answering questions about machine features or functions
• Collaborate with other functions to resolve technical and/or logistical problems and make recommendations for solutions
• Proactively sell company products via advice to existing customers on substitutions and identical replacements parts
• Use sales experience to proactively approach the customer base to ensure engagement and spend
• Maximize sales opportunities for replacement parts, through proactive communication, to meet or exceed sales goals
• Monitor Customer Service Website for orders, customer access, or catalog updates
• Prepare an Infor quote, provide correspondence, update on the status of the orders, and close out the quote upon completion and receipt of a purchase order
• Contact customers to ascertain data omitted on orders and resolves customer questions related to orders
• Process customer credits and engage in returns process and determine root cause or defer to appropriate team, as necessary
• Support and actively utilize Customer Resource Management system to maintain accurate records of all contacts, equipment, and locations
• Other duties as assigned

• High School Diploma or GED
• Minimum 2 years of experience with sales support or customer service
• Computer skills – proficiency with Microsoft Office Word, Outlook, Excel and PowerPoint

• A need to succeed and drive to go beyond both personal and business goals
• Demonstrate a high level of customer service: Strive to meet and exceed the expectations of internal and external customers
• Excellent verbal and written communication skills with ability to effectively communicate with team members at all levels

• High level of attention to detail with excellent organizational skills and ability to multitask and prioritize

• Works collaboratively while realizing both individual and team goals through relationship building
• Responsive and able to work in a dynamic competitive environment and set priorities with minimal supervision
• Make well-informed, effective and timely decisions, even when data is limited, or solutions produce unpleasant consequences

• Ability to learn new computer applications without difficulty

• Must be willing and able to work overtime as the workload requires.
• Travel not common but occasionally necessary (5%)

• Bilingual
• Knowledge of industrial machinery and manufacturing
• Knowledge of company products, parts, service, and pricing practices

BW Flexible Systems