PBX Operator

Position: PBX Operator
Job no: 525881
Employment type Full time
Property / Office: Mandarin Oriental, Milan
Location: Milan, Italy
Department: PABX, Non-Management (Experienced)

Duties and Supporting Responsibilities:

• Operate the switchboard according to policies and procedures set by Reception Manager ad Front Office Manager.
• Answer the telephone in utmost clarity and offer assistance to callers
• Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur.
• Handle morning wake-up calls
• Ensure that department is neat and clean
• Relay all messages accurately and promptly for guests and colleagues
• Handling guests instant messaging application (WhatsApp)
• Follow health and safety procedures for handling matters of Emergency.
• Provide service and information regarding hotel facilities to guests and outside calls.
• Be always well-informed concerning all events, which take place in the hotel.
• Have on-hand information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc
• Maintain "Privacy of Communication" while on duty.
• Be punctual at all times and adhere to general hotel rules strictly.
• Carry out the duties assigned by the Reception Manager ad Front Office Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

• Minimum of the equivalent of Middle School Graduate
• One year experience in a customer service oriented position
• Ability to work and communicate in a multinational environment.
• Local language – excellent oral and written skills
• English – excellent oral and written skills
• Additional language - beneficial
• Listening and oral skills
• Listen attentively and speak clearly
• Microsoft Office Applications (Google Chrome, Outlook, Excel, Powerpoint,)
• Opera PMS
• Basic knowledge of Hotel Business Operations