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Position: PBX Operator
Job no: 525881
Employment type Full time
Property / Office: Mandarin Oriental, Milan
Location: Milan, Italy
Department: PABX, Non-Management (Experienced)

Duties and Supporting Responsibilities:

  • Operate the switchboard according to policies and procedures set by Reception Manager ad Front Office Manager.
  • Answer the telephone in utmost clarity and offer assistance to callers
  • Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur.
  • Handle morning wake-up calls
  • Ensure that department is neat and clean
  • Relay all messages accurately and promptly for guests and colleagues
  • Handling guests instant messaging application (WhatsApp)
  • Follow health and safety procedures for handling matters of Emergency.
  • Provide service and information regarding hotel facilities to guests and outside calls.
  • Be always well-informed concerning all events, which take place in the hotel.
  • Have on-hand information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc
  • Maintain "Privacy of Communication" while on duty.
  • Be punctual at all times and adhere to general hotel rules strictly.
  • Carry out the duties assigned by the Reception Manager ad Front Office Manager.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.


  • Minimum of the equivalent of Middle School Graduate
  • One year experience in a customer service oriented position
  • Ability to work and communicate in a multinational environment.
  • Local language – excellent oral and written skills
  • English – excellent oral and written skills
  • Additional language - beneficial
  • Listening and oral skills
  • Listen attentively and speak clearly
  • Microsoft Office Applications (Google Chrome, Outlook, Excel, Powerpoint,)
  • Opera PMS
  • Basic knowledge of Hotel Business Operations

Advertised: 24 Nov 2021 W. Europe Standard Time
Applications close: 31 Jan 2022 W. Europe Standard Time

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