Junior Field Service Engineer - Lombardy, Milan Area

Job content

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Location/Division Specific InformationOur Materials and Structural Analysis business helps customers drive cutting-edge research and discoveries by delivering innovative microscopy, spectroscopy and microanalysis solutions, such as world-class scanning and transmission electron microscopes, DualBeam™ FIB-SEMs, and spectrometers, combined with advanced software suites. We span across the business areas of spectroscopy, visualization software, semiconductor, life sciences, and material sciences, as well as global support functions, like commercial sales, service, operations, research and development, advanced technologies and marketing.How you will make an impact:As a Field Service Engineer, you will deliver onsite support in the Milan area and build service excellence over and above our customer expectations. This role is a great opportunity for a newly graduated BSc/MSc in Mechanical, Electronic Engineering or related field who is ready to kick start her/his career as a Junior Field Service Engineer.What you will do:

• Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training and/or repairs.
• Responsible for providing services remote or at site within the agreed conditions; setting accurate priorities.
• Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
• Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Responsible for optimisation and accuracy of the provided tools and consignment stock.
• Drive continuous improvement using our Practical Process Improvement Business System.
• Ability to travel from 10 to 50%

How you will get here:Education

• Bachelor or master degree in the fields of electrical / electronic engineering, robotic
• English speaking is require

Experience

• Hands on experience in a similar service environment is preferred

Knowledge, Skills, Abilities

• Excellent interpersonal communication both written and oral
• Ability to work effectively with customers and colleagues in difficult and stressful situations
• Customer friendliness and a professional demeanour
• Creative with your approach to troubleshoot/repair, design evaluation and problem-solve
• PC literacy including MS Office and Outlook.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today!http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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