Job type: Full-time

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General RoleWe are looking for passionate and positive people who can support us delivering an exceptional service to our clients ensuring the best experience during the Christmas Period. The ideal candidate will represent Hermès as an Ambassador, inspiring our customers to dream and overcoming their expectations, in line with Hermès standards of excellence. Currently, we are recruiting for these roles:Main ResponsibilitiesMAIN RESPONSABILITIES: SALES ASSOCIATE:
  • Welcoming the clients, showing an active role on the selling floor;
  • Listening and identifying their needs, ensuring that each client receives an excellent and professional service throughout;
  • Being Storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
  • Guiding the clients towards their choice by responding to their objections and understanding what best corresponds to their wishes;
  • Attending the clients till they leave the store holding the Orange Bag;
  • Preparing for the future, building up and maintaining a loyal Clientele;
  • Ensuring stock replenishment at constantly and reporting shortages. STOCK RUNNING:
  • Delivering theproduct to the client at hotels or other locations close to the store;
  • Supporting the sales team in product research;
  • Effectingreplenishment of products in every area, maintaining an organized environment;
  • Receiving andprocessing all incoming products;
  • Organizing allstock spaces, ensuring tidiness and efficiency of space;
  • Packaging andpreparing product deliveries for all Métiers. WELCOMING:
  • Welcome all theclients, present them the boutique and ensuring that they feel good, offeringsomething to drink etc;
  • Introduce theClient to a sales associate. PACKAGING:
  • Receiving and handling of the products;
  • Labelling;
  • Replenishment of products in every area;
  • Packaging and delivery. Profile PROFILE:
  • Fluency in both Italian and English. A third language will be considered an advantage;
  • Background: previous experience, even short, in the required roles, preferably in a luxury brand boutique. Hermès engages positive and passionate people who own the following requirements:
  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Flexibility and dynamism to function in a high-pace environment. ADDITIONAL INFORMATION Fitting CVs will be invited to a pre-recorded video interview to show us their personality and motivation for the position. This is a first step of the recruitment process and suitable video interviews will be contacted for a face to face interview. The recording can be submitted anytime of the day and we strongly suggest candidates to choose a quiet and natural light room. We are looking forward to watching your video interview!
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